Amit Wason, Managing Director at Cbiz, recently spoke with two companies who had experienced an ERP implementation gone wrong. Here, Amit discusses the right approach that vendors should take when it comes to ERP implementation.
Investing in an ERP system is a big step for any business. With that in mind, it’s always disheartening for me to hear if a business owner feels let down after taking the plunge and implementing an ERP system. It’s disappointing to learn that the system just isn’t delivering on their expectations of fulfilling their vision and transforming the way they work.
I recently paid a visit to a couple of businesses and spoke with numerous leaders of different departments from finance to operations. After speaking to them, it was clear to me that they all wanted the foundation for a new and better system; they needed something that could give them accurate information.
There were two companies that stuck in my mind after talking to them. One had been sold a system that was far too large and complex for their needs. The other company had the system they wanted, but it hadn’t been configured to match their specific business needs.
The ERP suppliers concerned had tried too hard to impress with fancy systems with functionality that simply wasn’t practical or necessary for the businesses in question. As such, the core data and basic functionality that these businesses needed for production plans, finance reports and VAT returns was completely unreliable. Despite all the time and money invested into their new ERP systems, the businesses found themselves reverting to laborious and inefficient spreadsheets.
Seeing the struggle of these two companies further highlighted the importance of ERP suppliers taking the time to understand the individual needs of each business. ERP systems like Microsoft Dynamics NAV are well equipped to help businesses work more efficiently. However, the difference between a successful and failed implementation is the solution provider’s ability to understand the business and tailor the system to deliver on what the business needs and the way that it works. The scalability of NAV is one of its best selling points, but it’s down to the vendor to ensure that the business is using NAV in a way that suits their business size and needs.
After all, there’s no point building a top of the range Rolls Royce when the customer actually needs a Mini. If you want to talk about your specific business needs, get in touch with us today.
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