Satisfied customer says “Thank you Dinah!”


Dinah McNav, the ERP Agony Aunt, answers the problems and pressures faced by businesses everywhere. Last month, we received a letter from an anonymous SMB who couldn’t find the right ERP partner.  Here’s what happened after they decided to take Dinah’s advice.

Dear Dinah

First of all, thank you! You’ve helped an awful lot of people to solve their problems with your expert knowledge and experience, including me. These letters, and your replies, provide much-needed support and help to countless business owners but you probably don’t get to hear about what happens afterwards. So I thought I’d share my own story.

You may recall that I contacted you a short while ago. I was desperately seeking solutions and had wasted an awful lot of time looking for a suitable partner to work with my business. Just as I was giving up hope, a friend suggested I write to you and I’m so glad that I did.

You pointed me in the direction of ERP Central and, while I was a bit sceptical at first, I have to say that I now know why people trust your opinion. I found out all about what ERP is, what it can do for my company, and the benefits that Microsoft Dynamics NAV can offer. The success stories from other businesses helped to reassure me that they knew what they were doing. Not long after going on the site I was welcomed by a live chat from Stuart, who offered assistance if I needed it. We struck up a conversation and he asked lots of questions about me and my business. I especially liked the fact that he listened to what I was saying and gave me advice on how I could improve the efficiency and productivity of my business processes. By the end of the chat, he said that he knew the perfect partner for my business and that we’d be a great match.

Following the call, Stuart arranged for a NAV partner to call me and we hit it off straight away. From the very beginning they spoke my language and it was as if they’d known me for years. We arranged to meet and I knew from that moment onwards that I’d found a keeper! We’ve had a few meetings since then and are now ready to take things to the next level and become partners.

Thank you to the ERP Cupids at ERP Central, and thank you Dinah for putting me in touch with them.

Gratefully yours,

An SMB who’s not-desperately-seeking-anything-anymore aka Susan

 

Dear Susan

It’s so nice to get letters like this and I am really happy that my advice has helped you find the right partner to take you and your business forward.

All I can do is make my recommendations, but when people take things into their own hands then good things can happen. I just hope that your success helps to show others that finding a software partner with experience in a certain sector can make all the difference.

I look forward to hearing more about your burgeoning relationship and, as the business grows, it wouldn’t surprise me if you hear the pitter-patter of new sub-franchises in the future!

Glad I could help.

Dinah McNav, ERP Agony Aunt


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